Every experienced compliance analyst knows the feeling: the rule fires, the merchant is the missing piece, and now someone has to draft an email, chase a response, remember to file it somewhere, and hope the audit trail survives.
RFI Automation was our answer. When a rule fires, OneAI drafts a structured Request For Information from a template appropriate to the alert type. Evidence prefills. An SLA is set. The merchant receives a secure link, not an email attachment. The response lands on the merchant record — searchable, auditable, and ready for the next stage of the case.
The template library covers the alerts our customers see most: chargeback ratio breaches, velocity spikes, descriptor mismatches, sanctions matches, and website discrepancies. Templates are versioned. Approvals are tracked. Everything is exportable in a regulator-ready pack.
The result is not just faster investigations. It is investigations that survive contact with a real regulator.